Frequently Asked Questions

About Us

Q Who are we?
Q Where we are located?
Q Where our jewellery made?

Jewellery Certification

Q What is the benefit of getting a jewellery certificate?
Q Does Julebox Jewellery come along with certifications?
Q What kind of details described in the jewellery certificate?

Payments

Q How Do I pay for a purchase on Julebox?
Q How does Cash On Delivery works?

Delivery

Q How will be the product delivery done?
Q How much courier charges have to be paid?
Q What is the estimated delivery time?
Q How safe shipping is (Product Packaging & Product Insurance)?
Q Do I have to produce any documents while receiving the product?

Order on Phone

Q Can I place my order over the phone?

Express Shipping

Q What is Express Shipping Service?
Q How to identify available products for Express Shipping?

Cancellations, Returns & Exchanges

Q Can I cancel my order?
Q What is the procedure for returns?
Q Will you withhold some shipping charges when I return the product within 30 days?
Q What is the procedure for packing the return shipment?
Q What is your Exchange Policy?