Returns & Exchange

Our 30-day No Questions asked Money Back Policy

Once the product is returned under our 30 Day Money Back policy the refund will be credited to you. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
  1. 1. For cash on delivery orders, the refund will be processed to your Julebox.in Account.
  2. 2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
  3. 3. To get amount refunded to your bank account, raise a refund request on info@julebox.in
  4. 4. Money Back Policy is not Applicable on Gold Coins.

* Conditions Apply

Will I have to pay for shipping the product back to you? *

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

How do I return the product to Julebox within 30days?

  1. 1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
  2. 2. We will courier you a Julebox tamper proof package with the Return Authorization code, your Name and address on the outside return area.
  3. 3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Julebox. Note that once the package is sealed, it cannot be opened unless destroyed.
  4. 4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
  5. 5. Once your returned item is received by Julebox based on Quality Insurance Inspection your refund or new item will be processed.

* Conditions Apply

 

Lifetime Exchange & Buy-Back Policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Julebox, within India. The product along with the original product certificate can be returned or exchanged basis its current market value, with deductions towards making charges.

This means your product's current value of metal, diamonds and colored stones will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

* Conditions Apply

Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 21 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Julebox shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

* Conditions Apply

CATEGORYVALUE
Coins 100% for exchange 90% for buy back
Gold jewellery 100% for exchange 90% for buy back
Diamond 100% for exchange 90% for buy back
Gemstone 100% for exchange 90% for buy back

Solitaires Exchange & Buy Back Policy

We offer a Lifetime Exchange Policy and Buy-Back Policy on Solitaires worth less than or equal to Rs. 10, 00,000 purchased from Julebox, within India. The product along with the original product certificate, can be exchanged or returned basis its current market value.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

Lifetime Exchange

The value of the exchanged solitaire will be credited to your Julebox account.

Lifetime Buy-Back

If you choose to return the product, we will refund 80% of the total amount, with deductions towards discounts and making charges. Refund will be made via online bank transfer within 10 days of receipt of the product.

Solitaire exchange and buy-back will be dealt by our solitaire experts on a case to case basis. Based on our quality inspection, we reserve the right to revise the exchange and buy-back amount of the product. Solitaires and mounts showing signs of alteration by anyone other than Julebox or damaged in any other manner shall not be accepted for exchange.

* Conditions Apply

CATEGORYVALUE
Solitaire 90% for exchange 80% for buy back
Solitaire mounts plain gold) 100% for exchange 90% for buy back
Solitaire mounts (diamond/gemstone) 100% for exchange 90% for buy back

Transit Insurance

All goods will be fully insured by Julebox until they reach you, so your purchase is 100% safe.